Exchanges/Returns - If you have any issues please let us know and we will take care of you! Free Exchanges - We will send you a prepaid return label and send you the new pair. Returns - We will give you an address to ship the shoes back to and we will refund you once we receive them, as long as they are still in (like new/sellable condition). For faster responses or if for some reason we are not receiving each other's emails you can always message us on Facebook on our Ani Brand page or on Instagram at anibrand!